Terms & Conditions

Definitions

When the following words with capital letters are used in these Terms, this is what they will mean:

Our contract with you

1. You warrant that you are the sole owner or occupier of the property (save any disclosed co-owner/co-occupant) and have the full right and authority to enter into and perform this agreement.
2. We may require all owners/occupants to enter into this contract and be jointly and severally liable for sums due.
3. These Terms become binding when we issue you with a signed Contract.
4. These Terms apply to the contract to the exclusion of any other terms you seek to impose or incorporate.
5. Any quotation given shall not constitute an offer.
6. These Terms apply to supply of Goods and Services except where specified.
7. These Terms constitute the entire agreement and you confirm you have not relied on statements not set out in these Terms.

Charges & payment

• The price for Goods and Services is the price set out in the Contract.
• Unless stated otherwise, amounts payable are exclusive of VAT; VAT will be payable on receipt of a valid VAT invoice.
• A deposit (as set out in the Contract) is payable immediately upon entering into this contract, save as provided by law, this contract, or a grant/funding scheme.
• We may invoice the full balance on or after completion of Services.
• Within 7 days of successful completion, you will sign relevant grant/funding paperwork (where applicable).
• Where no grant/funding applies, you must pay the invoice within 7 days of the invoice date (cleared funds) to a nominated bank account.
• Final survey: the quotation is based on an initial survey. Before the Contract, a final survey will be conducted. Customer presence is important.
• If property conditions change after survey or unforeseen issues arise, we may vary the Contract price and/or scope to reflect additional work or costs.
• Structural difficulties (e.g., hidden services, subsidence, rot, woodworm, wasp nests) may cause delay and may require a separate quotation.
• Payments are due in full without set-off. Funding is not guaranteed and payment is not contingent on third-party funds.

Installation works for insulation

• Work will not start until the statutory cooling-off period has lapsed.
• Access must be provided at reasonable times (typically 8am–5pm). Works may not be continuous.
• Pre-existing damage may be photographed to confirm exemptions from liability.
• Personal items must be moved away from treated walls (minimum two meters) and protected. We are not liable for damage if items are not moved/protected.
• If you know or suspect asbestos, you must inform us. If discovered, works halt and safe removal/testing will be required at additional cost.
• Fence/gate removals: if beyond repair after removal, replacement may be required at your expense. We are not responsible unless caused by our negligence.
• If fixtures/fittings to be moved are not moved by you, extra charges may apply unless included in quotation.
• We cannot be responsible for poor-condition pipework/rainwater goods rendered unusable when removed; replacements may require a separate quotation.
• Where neighbouring access is required (e.g., scaffolding), you are responsible for permissions.
• You must provide a storage area throughout the works.
• Overhead cable sheathing/shrouding is not included; contact your DNO (may take ~12 weeks).
• We are not liable for repairing pre-existing faults discovered during installation, except as required by a funded scheme.
• We cannot advise on planning permission or legal regulatory requirements. You must obtain required consents and approvals.
• It is recommended you inform your property insurers about the proposed installation.
• Performance dates are estimates; delays may occur due to weather, staff illness, third-party supply issues, or structural difficulties.
• We may suspend services for technical problems or agreed improvements; you do not pay for services during suspension under this clause.
• We may change services to comply with law/safety requirements provided changes do not materially affect nature/quality.
• No personal work, private repairs, alterations, or non-contract activities must be undertaken by the Customer or third parties during our works. We accept no liability for delays, defects, damage, or safety issues arising from such activities.

If there is a problem with the Goods or Services

• You have legal rights in relation to Goods and Services under consumer law. Nothing in these Terms affects those rights.
• If there is a defect, contact us as soon as reasonably possible and allow a reasonable opportunity to repair/fix.
• We will use every effort to repair/fix as soon as reasonably practicable and you will not have to pay under this clause.
• Complaints: write to the address above. We will acknowledge within 5 working days and aim to resolve within 28 days.
• Nothing limits liability for death/personal injury due to negligence, fraud, statutory implied terms, or defective products.

Title

Title to the Goods shall not pass to you until we have received payment in full (in cash or cleared funds) for such Goods and any other goods supplied to you.

Termination

• Either party may terminate immediately for material breach not remedied within 14 days of written notice (where remediable).
• Either party may terminate if the other becomes insolvent, suspends payment, or threatens to cease business.
• We may terminate if you fail to pay on the due date, or if property is unsuitable/unsafe for insulation/render or would breach H&S law.
• We may suspend supply if you fail to pay or if insolvency events occur or are reasonably believed to be about to occur.
• If you terminate for reasons other than cancellation rights/scheme rights: deposit is non-refundable; outstanding amounts become payable immediately.
• Accrued rights/remedies at termination are not affected.

Cancellation

• You may cancel within 14 days of commencement in accordance with the Consumer Contracts Regulations (and subject to scheme terms where applicable).
• To cancel, inform us by clear statement by letter to the address above.
• If you cancel, we will reimburse payments received (including delivery costs) in line with the Regulations and timelines stated.
• You must return Goods within 7 days of communicating cancellation; you are liable for diminished value due to handling beyond what is necessary.
• If you requested Services to begin during the cancellation period, you must pay proportionally for work performed up to cancellation.

Events outside our control

We are not liable for delay or failure to perform due to events beyond our reasonable control (including structural defects, strikes, utility failures, acts of God, flood, storm, bad weather, supplier defaults, etc.).

If such an event prevents provision of Services/Goods for more than three weeks, we may terminate immediately by written notice (subject to scheme terms where applicable). Outstanding amounts may become payable as set out in these Terms.

Important notices & obligations

• You are responsible for notifying insurers where required and are recommended to confirm insurance implications before works commence.
• During the course of our works, no personal work or third-party activities may be carried out at the property without our prior written consent.
• Do not climb or interfere with scaffolding or permit others to do so; only our staff/engaged providers may use it.
• Hazardous materials may be used; take precautions to keep household members/guests away from materials and equipment.

Data protection

AEG Construction Ltd is committed to protecting your privacy. We process personal data to perform agreements, provide requested services, manage scheme processes, and keep you informed about service changes.

• We may contact you by email, phone, text, or other electronic communications.
• We may share relevant information with scheme administrators, BEIS, DWP, HMRC, Ofgem, HSE, accreditation bodies, local authorities, technical agents, and other parties necessary to deliver the Services.
• You can opt out of marketing at any time by contacting info@aegconstruction.co.uk.
• Assignment, severance, waiver, variation, third parties, and governing law apply as set out in these Terms.

ECO4 & BUS scheme

The Scheme includes ECO4 and BUS supporting installation of Eligible Measures in domestic properties located in England. We will comply with scheme requirements, relevant standards, and cooperate with scheme administrators where records are reasonably requested.

• We will act honestly and fairly and ensure information provided to customers is clear and appropriate.
• We do not imply government endorsement except where TrustMark registration applies.
• Installations under schemes are conditional on qualifying funding identifying us as the registered installer.
• Where funding is withheld or clawed back for reasons other than customer default, the shortfall is borne by us.
• You must notify us of changes in circumstances that may affect eligibility.
• Where applicable, details of installations will be lodged on TrustMark/MCS databases and certificates/guarantees will be provided.