Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

Eligibility for returns

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase is required.
• Please do not send your purchase back to the manufacturer.

Non-returnable items

Several types of goods are exempt from being returned, including:

• Perishable goods such as food, flowers, newspapers or magazines.
• Intimate or sanitary goods.
• Hazardous materials or flammable liquids or gases.
• Gift cards.
• Downloadable software products.
• Some health and personal care items.

Partial refunds

Only partial refunds may be granted in the following situations:

• Books with obvious signs of use.
• Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records.
• Items not in original condition, damaged or missing parts not due to our error.
• Items returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds

• Check your bank account again.
• Contact your credit card company, as processing times may vary.
• Contact your bank, as there is often processing time before a refund is posted.
• If you have completed these steps and still have not received your refund, contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at {email address} and send your item to {physical address}.

Gifts

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the return.
• If the item was not marked as a gift, the refund will be issued to the original purchaser.

Shipping returns

• Return items should be mailed to {physical address}.
• You are responsible for paying return shipping costs.
• Shipping costs are non-refundable and may be deducted from your refund.
• For higher-value items, consider using a trackable shipping service or shipping insurance.
• We cannot guarantee receipt of returned items.